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What should I do if I have an old Emaar Gift Card?

If you have an old Emaar Gift Card, you will need to exchange it for an all New Emaar Gift Card by visiting any of the guest service desks at The Dubai Mall or Dubai Marina Mall.  The replacement from the old card to the new card is free of charge.

You will need your new Emaar Gift Card to continue your shopping experience.

How much can I load on my Emaar Gift Card?

Minimum Load Amount is AED 50 per card and Maximum Load is AED 37,500 per card. Cards can be loaded with any denomination between the mentioned values and not exceeding the annual limit of AED 37,500.

Please be aware when purchasing Emaar Gift Cards online the maximum order value is 3,750 AED, however to find out where you can purchase higher value Gift Cards Click HERE

Are there any fees associated with the Emaar Gift Card?

The following fees apply to the Emaar Gift Card:

  • Exchange of old Gift Card for new: Free of Charge
  • Issuance Fee: AED 15 for the electronic activation of the Gift Card making it available for use;
  • Re – activation Fee: AED 15 for extending the expiry date of the Gift Card; and
  • Replacement Fee: AED 15 for replacing a lost, stolen or damaged Gift Card.

The fees associated with re – activation and replacement will be deducted from the available balance remaining on the expired, lost, stolen or damaged card in question.

Can I “top up” my card?

Emaar Gift Cards are single load only; they cannot be topped up or reloaded.

Where can I use my Emaar Gift Card?

The Emaar Gift Card can be used to shop and dine at all outlets in The Dubai Mall, Dubai Marina Mall, Gold and Diamond Park and Souk Al Bahar.

It can also be used to enjoy a spa treatment, a culinary experience at a restaurant, a relaxing stay at one of our hotels or a leisure experience at any of the following locations, Address Boulevard, Address Dubai Mall, Address Dubai Marina, Address Montgomerie, Palace Downtown, At.mosphere Burj Khalifa, Vida Downtown, Manzil Downtown, Arabian Ranches Golf Club and Dubai Polo & Equestrian Club.

Your Emaar Gift Card can be used as payment to experience endless fun at Reel Cinemas, At The Top Burj Khalifa, Dubai Ice Rink, Dubai Aquarium and Underwater Zoo, KidZania and Sega Republic.

A full list of outlets where you can use your Emaar Gift Card can be found by clicking HERE 

Do all Gift Cards need activating before they can be used?

Yes, all Gift Cards have to be activated prior to use.

All recipients of Gift Cards are required to activate their Gift Card. You will be required to register an account (or log in to your existing account if you have already registered an account previously) and then activate the Gift Card against your account.  Your Gift Card will then be ready to use and spend at any of the locations listed above. Within the portal you will be able to manage your Gift Card including checking your balance, retrieving your Gift Card PIN number and also marking your Gift Card lost/stolen.

How long is my Emaar Gift Card valid for?

Your Emaar Gift Card is valid for a period of 12 months. The Gift Card will expire exactly one year from the purchase date.

How do I use my Gift Card?

Your Gift Card is used the same way as any other MasterCard product. Simply present your card to the retailer and enter your 4 digit PIN into the payment device or credit card machine. The Gift Card can be used as part payment for higher value purchases than the balance available on the Emaar Gift Card. The card can be used for multiple transactions until the balance has been fully spent or the Gift Card has expired.

How can I check the balance on my Gift Card?

There are a number of different ways you can check the balance of your Emaar Gift Card:

  • On the website, by either logging onto your ACCOUNT or by clicking HERE 
  • Contact Centre by calling +971(0)43630970
  • Guest Service Desks at The Dubai Mall or Dubai Marina Mall
  • Concierge Desks at The Address Dubai Mall, The Address Dubai Marina, The Address Montgomerie Dubai Golf Resort + Spa, The Palace Downtown Dubai, Vida Downtown Dubai, Manzil Downtown Dubai, Arabian Ranches Golf Club and Dubai Polo & Equestrian Club
  • By using your smart phone and scanning the QR code on the reverse of your Gift Card 

Where can I find my PIN code?

Your four digit Emaar Gift Card PIN code is included in the packaging of your Gift Card.  You are able to retrieve your PIN code by visiting www.emaargiftcard.com and logging into your Gift Card Account. 

How can I check when my Gift Card expires?

The expiry date of the Gift Card can be found on the recipient receipt given with the card at time of purchase.

There are also a number of different ways you can check the expiry date on your Gift Card;

  • On the website, by either logging onto your ACCOUNT or by clicking HERE 
  • Contact Centre by calling +971(0)43630970
  • Guest Service Desks at The Dubai Mall, Dubai Marina Mall 
  • Concierge Desks at The Address Dubai Mall, The Address Dubai Marina, The Address Montgomerie Dubai Golf Resort + Spa, The Palace Downtown Dubai, Vida Downtown Dubai, Manzil Downtown Dubai, Arabian Ranches Golf Club and Dubai Polo & Equestrian Club
  • By scanning the QR code on the reverse of your Emaar Gift Card

Can I use my Gift Card for transactions on the internet?

No. Emaar Gift Card is only designed for Point of Sale (POS) transactions in retailers within Emaar locations.

Can I use my Gift Card at an ATM to withdraw Cash?

No. Emaar Gift Card cannot be used to withdraw cash from an ATM.

I have had a refund on my Gift Card from a retailer when I returned a purchase, how long will it take to be applied to my Gift Card balance?

Most retailer refunds take up to 5 business (Sunday-Thursday) days to be applied to the balance of the Gift Card, depending on the retailers banking system, but can in some cases take longer. We regret that we have no influence over the speed of retailers banking systems.

How do I unblock my PIN?

If your PIN is entered incorrectly three (3) times when carrying out a transaction, your card will be blocked. You should contact our customer service team on +971(0)43630970 who will carry out security checks to verify that you are the genuine cardholder. The customer service team will unblock your card and you will then need to retrieve your PIN by visiting www.emaargiftcard.com. It may take twenty-four hours from the time the customer service team unblock your card for it become available for further use.

My card has expired - what should I do?

You may review a copy of the terms and conditions by clicking HERE. Once the Gift Card has expired the card is invalid.

There is a 90 days grace period for re-activation of Gift Cards with a balance greater than AED 15. There is a fee of AED 15 to reactivate your Emaar Gift Card which will be deducted from the available balance on the card at the time of activation.

Can I get a refund for the available balance on the card?

The card is a gift card and funds will not be refunded to you once they have been loaded on the card. You can access the funds for Point of Sale (POS) transactions during the validity period and grace period, subject to successful re-activation.

 I have lost/had my gift card stolen - what should I do?

If you have lost / had your gift card stolen you can log into your Gift Card Account and mark the card as lost/stolen.  Alternatively, you can contact our customer service team on +971(0)43630970 who will be able to locate and block your Gift Card.  In both scenarios you will be presented with a reference number to collect a replacement Gift Card at any Guest Services Desks within The Dubai Mall and The Dubai Marina Mall. 

There is a fee of 15 AED to replace your Emaar Gift Card which will be deducted from the available balance on the card at the time of replacement.

How do I update my personal details?

Personal details can be updated by visiting www.emaargiftcard.com and logging into your Gift Card Account.

How do I contact customer services?

All telephone enquiries in connection with a Gift Card should be made to customer services by calling +971(0)43630970 or by writing to Emaar Gift Card, PO Box 9440, Dubai, United Arab Emirates. The customer service team is available between the hours of 10:00 AM and 2:00 AM, 7 days a week.

Will my Gift Card be protected against illegal activity?

Your Gift Card may be blocked without notice if:

  • You are found to be in breach of the terms and conditions of the Emaar Gift Card Programme; or
  • Your Gift Card is, or is likely to be, misused, abused or exploited for illegal purposes.
  • If your Gift Card is blocked you will be notified, providing such notification is not prohibited by law and would not otherwise compromise fraud prevention and investigation efforts.

Who do I contact if I wish to make a complaint?

All complaints which arise in connection with Emaar Gift Cards should be made to customer services by calling +971 (0)43630970 or by writing to Emaar Gift Card, PO Box 9440, Dubai, United Arab Emirates. The customer service team is available between the hours of 10am-10pm Sunday – Wednesday and 10am-12am Thursday – Saturday. You will be provided with written acknowledgment, via email or otherwise, that your complaint has been received. All complaints are investigated thoroughly and you will be provided with notification of the outcome of the investigation as soon as is practicably possible.