FAQ's

The following fees apply to the Emaar Gift Card:

• Issuance Fee: AED 15 for the electronic activation of the Emaar Gift Card making it available for use;
• Re - activation Fee: AED 15 for extending the expiry date of the Emaar Gift Card; and
• Replacement Fee: AED 15 for replacing a lost, stolen or damaged Emaar Gift Card.

The fees associated with re - activation and replacement will be deducted from the available balance remaining on the expired, lost, stolen or damaged card in question.

When you purchase an Emaar Gift Card from any of our Guest Service Desks, the minimum load amount is AED 50 per Gift Card and maximum load amount is AED 36,000 per gift card.

Click HERE to find out where you can purchase higher value Gift Cards. 

Yes, all Emaar Gift Cards have to be activated prior to use.

All recipients of Emaar Gift Cards are required to activate their Emaar Gift Card. You will be required to register an account (or log in to your existing account if you have already registered an account previously) and then activate the Emaar Gift Card against your account.  Your Emaar Gift Card will then be ready to use and spend at any of the locations listed above. Within the portal you will be able to manage your Emaar Gift Card including checking your balance, retrieving your Gift Card Pin number and also marking your Emaar Gift Card lost/stolen.

Your Emaar Gift Card is valid for a period of 12 months. The Emaar Gift Card will expire exactly one year from the purchase date.

Your Emaar Gift Card is used the same way as any other MasterCard product. Simply present your card to the retailer and enter your 4 digit Pin into the payment device or credit card machine. The Emaar Gift Card can be used as part payment for higher value purchases than the balance available on the Emaar Gift Card. The card can be used for multiple transactions until the balance has been fully spent or the Emaar Gift Card has expired.

There are a number of different ways you can check the balance of your Emaar Gift Card:

• On the website, by either logging onto your ACCOUNT or by clicking HERE 
• Contact Centre by calling 800 LOYALTY (5692589)
• Guest Service Desks at The Dubai Mall, Dubai Hills Mall and Dubai Marina Mall
• Concierge Desks at  The Address Montgomerie Dubai Golf Resort + Spa, The Palace Downtown Dubai, Vida Downtown Dubai, Manzil Downtown Dubai, Arabian Ranches Golf Club and Dubai Polo & Equestrian Club
• By using your smart phone and scanning the QR code on the reverse of your Emaar Gift Card 

Set your unique four digit Emaar Gift Card Pin code by clicking HERE and logging into your Emaar Gift Card Account. 

The expiry date of the Gift Card can be found on the recipient receipt given with the card at time of purchase.

There are also a number of different ways you can check the expiry date on your Gift Card;

• On the website, by either logging onto your ACCOUNT or by clicking HERE 
• Contact Centre by calling 800 LOYALTY (5692589)
• Guest Service Desks at The Dubai Mall, Dubai Hills Mall and Dubai Marina Mall
• Concierge Desks at  The Address Montgomerie Dubai Golf Resort + Spa, The Palace Downtown Dubai, Vida Downtown Dubai, Manzil Downtown Dubai, Arabian Ranches Golf Club and Dubai Polo & Equestrian Club
• By scanning the QR code on the reverse of your Emaar Gift Card

No. Emaar Gift Card is only designed for Point of Sale (POS) transactions in retailers within Emaar locations.

No. Emaar Gift Card cannot be used to withdraw cash from an ATM.

Most retailer refunds take up to 5 business (Monday to Friday) days to be applied to the balance of the Emaar Gift Card, depending on the retailers banking system, but can in some cases take longer. We regret that we have no influence over the speed of retailers banking systems.

If your Pin is entered incorrectly three (3) times when carrying out a transaction, your card will be blocked. You should contact our customer service team on 800 LOYALTY (5692589) who will carry out security checks to verify that you are the genuine cardholder. The customer service team will unblock your Emaar Gift Card and you will then need to retrieve your Pin by loggin into your account HERE. It may take twenty-four hours from the time the customer service team unblock your Emaar Gift Card for it become available for further use.

You may review a copy of the terms and conditions by clicking HERE. Once the Emaar Gift Card has expired the card is invalid.

There is a 90 days grace period for re-activation of Emaar Gift Cards with a balance greater than AED 15. There is a fee of AED 15 to reactivate your Emaar Gift Card which will be deducted from the available balance on the card at the time of activation.

The card is a gift card and funds will not be refunded to you once they have been loaded on the card. You can access the funds for Point of Sale (POS) transactions during the validity period and grace period, subject to successful re-activation.

If you have lost / had your Emaar Gift Card stolen you can log into your Emaar Gift Card Account and mark the card as lost/stolen.  Alternatively, you can contact our customer service team on 800 LOYALTY (5692589) who will be able to locate and block your Emaar Gift Card.  In both scenarios you will be presented with a reference number to collect a replacement Emaar Gift Card at any Guest Service Desks at The Dubai Mall, Dubai Hills Mall and Dubai Marina Mall.

There is a fee of 15 AED to replace your Emaar Gift Card which will be deducted from the available balance on the card at the time of replacement.

Personal details can be updated by visiting HERE and logging into your Emaar Gift Card Account.

All telephone enquiries in connection with a Emaar Gift Card should be made to customer services by calling:

800 LOYALTY (5692589) or by writing to Emaar Gift Card, PO Box 9440, Dubai, United Arab Emirates.

The Contact Center is open Sunday to Saturday from 9am-9pm.

Your Emaar Gift Card may be blocked without notice if:

• You are found to be in breach of the terms and conditions of the Emaar Gift Card Programme; or
• Your Gift Card is, or is likely to be, misused, abused or exploited for illegal purposes.
• If your Emaar Gift Card is blocked you will be notified, providing such notification is not prohibited by law and would not otherwise compromise fraud prevention and investigation efforts.

All complaints which arise in connection with Emaar Gift Cards should be made to customer services by calling; 

800 LOYALTY (5692589) or by writing to Emaar Gift Card at emaargiftcard@emaar.ae.

The customer service team is available between the hours of 9am-9pm Sunday to Saturday. You will be provided with written acknowledgment, via email or otherwise, that your complaint has been received. All complaints are investigated thoroughly and you will be provided with notification of the outcome of the investigation as soon as is practicably possible.

Gift cards purchased from Emaar may not be used to purchase another Emaar gift card. The use of gift cards to buy additional Emaar gift cards is prohibited and any attempt to do so will result in the transaction being voided. The business has the complete right to refuse such transactions.